Heavy lifts, delivered with precision

MPS – Hassan Al Dibiky is committed to providing reliable and professional heavy equipment rental services that consistently meet customer requirements, applicable legal and regulatory requirements, and our established quality objectives.

We recognize that quality is an essential part of our business performance and customer satisfaction. Therefore, we are committed to maintaining the availability, reliability, safety, and operational efficiency of our heavy equipment and supporting services throughout all stages of the rental process—from equipment selection and inspection to delivery, operation, maintenance, and return.

To achieve our objectives and maintain the principles of this policy, MPS – Hassan Al Dibiky and all employees shall be committed to:

1. Delivering heavy equipment and rental services that meet agreed customer requirements, contractual obligations, and applicable specifications.
2. Ensuring that equipment is properly inspected, maintained, and fit for its intended use before being mobilized or delivered to the customer.
3. Maintaining appropriate preventive and corrective maintenance programs to improve equipment reliability, availability, and performance while minimizing unplanned downtime.
4. Selecting and maintaining competent, qualified, and appropriately trained personnel, operators, drivers, and technicians relevant to their assigned responsibilities.
5. Understanding and considering the needs and expectations of our customers, employees, regulators, suppliers, and other relevant interested parties.
6. Identifying and controlling quality risks and opportunities associated with equipment rental, transportation, maintenance, and customer service activities.
7. Providing the necessary resources, infrastructure, equipment, information, and competence required for the effective implementation of the Quality Management System (QMS).
8. Promptly identifying, reporting, investigating, and resolving non-conformities, customer complaints, and service deficiencies, taking appropriate corrective action to prevent recurrence.
9. Evaluating and monitoring suppliers and service providers to ensure externally provided products and services conform to specified requirements.
10. Monitoring customer satisfaction and using feedback, performance results, and lessons learned as inputs for continual improvement.
11. Conducting audits, inspections, management reviews, and performance evaluations to ensure the continuing suitability, adequacy, and effectiveness of the Quality Management System.
12. Promoting a culture in which quality is considered the responsibility of every employee and encouraging participation and accountability at all levels of the organization.
13. Complying with all applicable legal, regulatory, contractual, and statutory requirements alongside MPS internal standards.
14. Continually improving the effectiveness of our QMS and the quality, reliability, and efficiency of our heavy equipment rental services.

This policy is maintained as documented information, communicated across the organization, and made available to relevant interested parties upon request.